The voice of members of The Canadian Media Guild, Fredericton.

Saturday, September 03, 2005

CBC management responds to comments, not complaints

Early last week, my mother-in-law went to the CBC feedback page and selected "complaint," then sent in her criticisms of the awful coverage that's been on since the lockout began. She received no reply.

Today, she selected the "comment" category and sent the same negative feedback. She received this automated reply:

Thank you very much for your comments regarding our current labour situation and the alternative programming we are offering. We will share your thoughts with our senior management team and our contingency programmers, and will answer any questions you may have as quickly as possible. For updated program schedule information, please visit www.cbc.ca/programguide/.

In other words, CBC is responding to "comments" but not "complaints."

Have some fun and try it yourself!

1 Comments:

Blogger Giselle said...

From a PR point of view, only responding to "comments" means they can legitimately claim that they have not dealt with any "complaints." But, then again, I have a devious mind...

2:29 PM

 

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